Shop Planted Tank
- Customer Service
Contact Us. We love to help ...
Email us 7 days a week for a prompt response. We staff our email to be checked & answered throughout the day, everyday. As long we we are awake, we will be available to help with all of your questions ... so send us an email, we strive to respond quickly.
mailing address: Green Leaf Aquariums LLC, 5200 NW 43rd Street Suite 102-264 Gainesville, Florida 32606
Help to common questions ...
We accept Visa, Mastercard, Discover, PayPal & PayPal eCheck. If you would like to place an order with cash, check, or money order, please contact us at firstname.lastname@example.org.
Our store is PCI compliant, and our data center employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls. We do not collect or save credit card information.
Orders placed that are shipped to Florida will be charged appropriate sales tax.
Shipping charges are calculated during checkout with our live shipping calculator. Just add the items to your shopping cart, and click to 'Estimate Shipping & Tax' while viewing your shopping cart.
Please verify during checkout that you enter the correct shipping address. Upon order shipment, all address corrections and package intercepts will incur a $25.00 fee.
We process orders for shipment in approx. 1-2 business days. Orders containing CO2 regulators and CO2 Systems may take between 3-5 business days to ship.
A shipment notice with tracking number(s) will be emailed to you when your order ships.
PLEASE NOTE THAT ORDERS $50.00 AND OVER MAY REQUIRE A SIGNATURE UPON RECEIPT OF DELIVERY. IF YOU ARE NOT AVAILABLE TO SIGN FOR THE PACKAGE THE CARRIER WILL LEAVE YOU FURTHER INSTRUCTIONS TO OBTAIN YOUR PACKAGE.
Shipping Destination Coverage
We ship to the United States, Canada, United Kingdom, and other International destinations. International customers may be required to contact us for a shipping quote and order inquiry.
International Duty Fees
A customs duty may be charged, upon delivery to international customers and before release of the shipment. A customs duty or brokerage fee is a tariff or tax on the import of goods. When products are imported, that country has the right to bill the end customer for duties, tariffs, and taxes on the goods. We are not responsible for informing our customers of the owed duty, we are not liable for the duty, nor do we calculate, collect, or receive any amount of the duty.
Shipment Error Policy
If we have made an error to your order please email us at email@example.com within 24 hours of item receipt so that we can make things right.
Shipment Damage Policy
In the event of merchandise damaged in shipment, please email us at firstname.lastname@example.org within 12 hours of order receipt.
All merchandise, records, and packing materials must be retained for inspection and fulfillment of carrier insurance claims. Photos of damaged product are required for all damage claims. USPS may require customer signature to confirm damage.
Damage claims apply to shipment damage only, improper use or improper installation of product is not covered. No exceptions.
To exchange an item, please email us at email@example.com within seven days of the order receipt date.
Please carefully follow the return instructions below to ship us the returned item.
To return an item, please email us at firstname.lastname@example.org for a Return Authorization (RA) number within seven days of the order receipt date.
All items must be returned in brand new condition with all original packaging and components. Original shipping charges are not refundable. No merchandise may be returned without prior authorization.
The Return Authorization number must be noted clearly on the outside of the return shipment. All returns must include a legible copy of the original invoice or receipt.
The customer is responsible for covering the cost of return shipping the item to us. Package shipment carefully and obtain insurance with the carrier. We are not responsible for return items damaged during return shipment.
Please ship returns to:
Green Leaf Aquariums, LLC - Returns
5200 NW 43rd Street
Gainesville, Florida 32606
Non-Returnable Items include: used, altered, special order, sale items, driftwood, aquariums, LED lighting, CO2 Regulators, CO2 Systems and system components, aquarium cabinets.
Defective Claim Policy
If a product, that is not covered under a long term Warranty, is found to be defective, please email us at email@example.com within seven days of item receipt to arrange for repair or exchange.
We apologize for any inconveniences and will do everything we can to correct the problem.
Limited Warranty of CO2 Regulators
Green Leaf Aquariums, LLC warrants our custom built CO2 Regulators to be free from manufacturer defects in material and workmanship for a specified period of time from the date of purchase, when used in strict compliance with Green Leaf Aquariums, LLC recommended usages, so long as any defect is discovered and reported within the warranty period and while the goods are under the ownership and control of the original purchaser. Green Leaf Aquariums, LLC does not assume any responsibilities or make any warranties with respect to items which are modified, altered, abused, misused, damaged, or serviced by unauthorized personnel. The warranty is Void if at any time a wrench is used on the regulator, for any purpose, other than to tighten the regulator to the CO2 cylinder.
Please contact us with warranty inquiries or claims. Warranty does not cover damage to product, misuse of product, or improper installation. Warranty void if product is damaged, misused, or serviced by unauthorized personnel. Warranty claims must be accompanied with photos of product.