Shipping, Returns & Support

Shipping & Delivery

Order Processing

• Orders typically ship the same or next business day.
• Processing times may be extended during holidays, peak periods, or high order volume.
• Orders do not ship on weekends or carrier holidays.

Shipping Rates & Charges

Shipping rates are calculated at checkout based on the order contents, shipping destination, and available carrier services.

• Use the cart's Estimate Shipping feature to preview shipping rates.
• Final shipping services, charges, and delivery estimates are displayed at checkout.
• Free-shipping promotions apply only to eligible merchandise and destinations.
• For voluntary returns, actual outbound shipping charges may be deducted from refunds, including orders shipped under a free-shipping promotion.

Sales Tax

Green Leaf Aquariums LLC collects sales tax where required by law.

• Orders shipped within Florida are subject to applicable state and local sales tax.
• Applicable sales tax is calculated at checkout using the shipping address.
• Customers are responsible for any additional state, local, or use taxes required by their jurisdiction.

Order Cancellation

• Cancellation requests must be submitted before shipment.
• Contact GLA immediately if you need to cancel an order.
• Once an order ships or tracking information is issued, it is no longer eligible for cancellation.
• Shipped orders must follow the applicable return policy. Non-returnable items remain non-returnable.

Order Verification

GLA reserves the right to hold, verify, or cancel orders when fraud, payment irregularities, or verification concerns are identified.

• Address or identity verification may be required before shipment.
• Orders may be canceled if requested verification is not provided.
• GLA reserves the right to decline orders that do not satisfy its verification requirements.

Tracking Information

Shipment tracking information is sent by email when your order ships.

If you need assistance locating your tracking information, contact info@greenleafaquariums.com.

Signature Confirmation

Orders totaling $250 or more, and other orders selected by GLA, may require a signature upon delivery.

Customers may request signature confirmation for their orders by contacting GLA before shipment. A $7 signature service fee will be invoiced and paid before the order ships.

Delivery Instructions & Responsibility

UPS My Choice

Customers who modify delivery instructions, waive a signature, or authorize package release through UPS My Choice accept responsibility for the risks associated with those changes.

GLA does not reimburse packages lost or stolen following a customer-authorized delivery change or release after the carrier completes delivery according to those instructions.

Apartments & Multi-Unit Residences

Customers shipping to apartments, condominiums, or shared-access buildings are responsible for arranging a secure delivery location.

This includes deliveries to leasing offices, mailrooms, package lockers, and outside unit doors. GLA is not responsible for theft or loss occurring after confirmed delivery to the address or delivery location provided.

Address Accuracy

Customers must provide a complete and accurate shipping address at checkout.

• Address changes requested after shipment may incur a $25 carrier intercept or correction fee.
• Customers are responsible for additional carrier charges resulting from incorrect or incomplete addresses.
• GLA is not responsible for delivery delays or losses caused by customer-provided address errors.

Delivered Packages

Once the carrier confirms delivery to the address or authorized delivery location, the customer is responsible for securing the package.

GLA does not reimburse theft occurring after confirmed proper delivery. Customers must report suspected theft to the carrier and, where appropriate, local authorities.

If tracking shows delivery but the package was delivered to an incorrect address, contact GLA and the carrier for investigation.

Carrier Delays

Delivery dates are carrier estimates, not guaranteed arrival dates. GLA is not responsible for carrier transit delays after shipment.

Delivery Times & Expedited Shipping

Shipping and delivery estimates are provided by the carrier and are not guaranteed by GLA. Once an order has been transferred to UPS or another shipping carrier, transit times and delivery schedules are controlled by the carrier.

Expedited Shipping: Selecting UPS 2nd Day Air, UPS Next Day Air, or another expedited shipping service does not guarantee delivery by a specific date through GLA. Transit times begin when the carrier accepts the shipment, not when the order is placed. Weekends, holidays, carrier cutoff times, and order processing times may affect the delivery schedule.

Shipping Charges & Delays: GLA does not reimburse or refund expedited shipping charges solely because a carrier delivers a shipment later than its estimated delivery date, provided GLA shipped the order within its stated processing timeframe using the shipping service purchased.

GLA is not responsible for carrier delays caused by weather, operational disruptions, service interruptions, or other circumstances outside our control.

Any carrier service guarantees or refund claims are governed by the carrier's applicable terms and eligibility requirements.

International Orders

Worldwide Shipping

GLA ships internationally from the United States to eligible destinations. If shipping rates are unavailable at checkout, contact GLA for a custom shipping quote.

Product availability does not guarantee international shipping eligibility. Certain products are restricted by carrier, customs, or regulatory requirements.

Import Duties, Taxes & Tariffs

International shipments may incur import duties, tariffs, VAT, customs assessments, brokerage charges, and carrier handling fees.

• All import-related charges assessed to the recipient are the customer's responsibility.
• Import charges are not included in GLA product prices or shipping rates unless explicitly stated.
• GLA does not collect or pay destination-country import charges on the customer's behalf.
• Customers must pay all charges required for customs clearance and delivery.

By placing an international order, the customer accepts responsibility for applicable import charges and destination-country requirements.

Customs Delays, Holds & Refused Shipments

GLA is not responsible for delays, holds, inspections, or delivery interruptions caused by customs authorities.

If an international shipment is refused, unclaimed, or abandoned because the customer fails to pay duties, taxes, or other required import charges:

• The order is not eligible for a full voluntary refund.
• Outbound shipping, return shipping, carrier fees, customs charges, and other expenses incurred will be deducted from any available refund.
• No voluntary refund will be issued if the merchandise is not returned to GLA in recoverable condition.

Import Restrictions & Product Limitations

Customers must verify that the products they order are permitted for import into their country.

GLA does not guarantee customs clearance for merchandise that is restricted, seized, rejected, or delayed by destination-country authorities.

Shipments affected by import restrictions are not eligible for voluntary refunds or replacements when the restriction is outside GLA's control.

International Fertilizer Restrictions

GLA dry and liquid fertilizers ship within the United States only.

International orders containing fertilizers will be adjusted or canceled at GLA's discretion. GLA may remove the restricted fertilizer items and issue a partial refund for those items while shipping the remaining eligible merchandise, or cancel and refund the entire order.

United Kingdom VAT Notice

GLA is not registered to collect or remit UK VAT.

• Orders shipped to the United Kingdom with a combined merchandise value of £135 or less will be canceled and fully refunded before shipment.
• Orders exceeding £135 are subject to applicable import VAT, customs duties, and carrier handling fees payable by the recipient.
• The £135 threshold applies to the combined value of merchandise in the shipment, not to each individual item.
• Separately stated shipping and insurance charges are excluded when calculating the merchandise value for this threshold.

Returns, Exchanges & Claims

Customers must follow the reporting, authorization, and eligibility requirements below. Voluntary returns are separate from product warranty claims.

Order Errors & Missing Items

Report incorrect or incomplete orders within 24 hours of delivery.

• Email info@greenleafaquariums.com.
• Include your order number and a description of the discrepancy.
• Provide photos when requested for verification.

GLA will verify the reported discrepancy against the order and fulfillment records and determine the appropriate correction.

Shipment Damage

Report damaged shipments within 24 hours of delivery.

• Provide your order number and clear photos of the damaged merchandise.
• Include photos of the shipping box, labels, internal packaging, and visible damage.
• Retain all original packaging materials for possible inspection.
• Do not discard damaged merchandise or packaging before receiving instructions from GLA.

Missing photographs or discarded packaging may prevent GLA from completing a carrier damage claim.

Carrier Claims & Shipping Insurance

• Customers must cooperate with carrier investigations.
• Requested photographs, packaging materials, and shipment details must be supplied.
• Carrier insurance claims are governed by the carrier's evidence requirements and filing deadlines.
• Failure to provide required documentation or cooperate with an investigation may result in denial of the carrier claim.

Defective Products

If you believe a product is defective, contact GLA with your order number, a description of the reported failure, and supporting photographs or video.

GLA may require troubleshooting, testing, or physical inspection to determine the cause of failure.

Products covered by a written GLA warranty are handled through the applicable warranty service process.

The 7-day voluntary return period and 24-hour delivery reporting deadlines do not shorten applicable product warranty coverage.

Returns & Exchanges

Return Authorization Required

All returns and exchanges require prior authorization from GLA.

• Return and exchange requests must be submitted within 7 days of delivery.
• Requests must include the order number, item identification, and reason for return.
• Approved returns receive a Return Authorization (RA) number.
• RA numbers are valid for 30 days from issuance.
• Unapproved returns are not accepted and may be refused or returned to sender at the customer's expense.

Return Conditions

Merchandise must meet all of the following conditions to qualify for a refund:

• Unused and uninstalled.
• In original, undamaged condition.
• Returned with original packaging, components, and accessories.
• Free from wear, contamination, modification, or signs of use.
• Suitable for resale as new merchandise.

GLA inspects all returned merchandise. Products that fail these conditions are not eligible for a full refund. GLA may reject the return or issue a reduced refund based on the inspected condition.

Exchanges

Exchange requests must be submitted within 7 days of delivery and require GLA approval. Exchanges are subject to item eligibility and product availability.

Customers pay return shipping for approved exchanges. GLA covers the applicable correction when the exchange is necessary because of a verified fulfillment error by GLA.

Return Fees, Deductions & Refunds

The following terms apply to eligible, approved returns:

• A 10%–25% restocking fee may be assessed based on the inspected condition of returned merchandise.
• Original outbound shipping charges are nonrefundable.
• Orders shipped under a free-shipping promotion will have actual outbound shipping costs deducted from the refund.
• Customers pay return shipping and insurance.
• Refunds are processed after GLA receives and inspects the returned merchandise.
• GLA is not responsible for customer return shipments lost in transit.
• Damage caused by improper return packaging may result in a reduced refund or return rejection.

These return fees and deductions do not govern approved warranty repairs or verified GLA fulfillment errors.

Non-Returnable Items

The following products are not eligible for voluntary returns, exchanges, or change-of-mind refunds:

• CO2 regulators and CO2 systems.
• CO2 reactors and pressurized equipment components.
• Dry and liquid fertilizers.
• Used, installed, or altered merchandise.
• Special-order and custom merchandise.
• Clearance and sale items.

Manufacturing defects covered by an applicable warranty are handled through warranty service, not the voluntary return process.

Refused Shipments & Unauthorized Returns

Refusing delivery does not cancel an order. Orders refused or returned without authorization are subject to the following charges:

• Original outbound shipping costs.
• Return shipping charges imposed by the carrier.
• Applicable restocking fees.
• Additional carrier or processing charges incurred because of the refusal.

No refund will be issued for merchandise that is not returned to GLA in recoverable condition.

Return Shipping Address

Green Leaf Aquariums LLC – Returns
5200 NW 43rd Street, Suite 102-264
Gainesville, Florida 32606
USA

Do not ship returns without an approved Return Authorization and instructions from GLA.

GLA CO2 Regulator Warranty

Green Leaf Aquariums stands behind the precision, quality, and long-term reliability of its CO2 equipment. With more than 20 years of specialized experience, GLA provides direct product support and professional warranty service.

GLA CO2 regulators include a Limited Lifetime Warranty on covered mechanical components and a 2-Year Limited Warranty on covered electrical components.

These warranties cover qualifying manufacturing defects in materials and workmanship under normal, proper use. They do not cover customer-caused damage, normal wear, or routine maintenance.

Warranty Eligibility & Duration

These warranties are provided by Green Leaf Aquariums LLC to eligible original purchasers of GLA CO2 regulators purchased individually or as part of complete GLA CO2 systems.

• Warranty coverage begins on the original purchase date.
• Coverage is limited to the original purchaser and is non-transferable.
• Proof of original purchase is required for warranty service.
• Limited Lifetime mechanical coverage continues for as long as the original purchaser owns the covered regulator.
• Electrical coverage expires two years after the original purchase date.
• Coverage requires installation, operation, and maintenance consistent with GLA instructions and the equipment's published specifications.
• Eligible international purchasers receive the applicable mechanical and electrical coverage under the international service procedures below.

Limited Lifetime Mechanical Coverage

The Limited Lifetime Warranty covers manufacturing defects in materials or workmanship affecting the original regulator's covered mechanical components.

Covered mechanical components include:

• Regulator body and pressure-reduction mechanism.
• Original factory-supplied pressure gauges.
• Original precision needle valves.
• Original mechanical manifold components supplied with the regulator.
• Original factory-supplied bubble counter assemblies when affected by a manufacturing defect.
• Other original mechanical regulator components determined to have a manufacturing defect in materials or workmanship.

This coverage applies to manufacturing defects, not every mechanical malfunction occurring during the regulator's operating life.

2-Year Limited Electrical Warranty

Factory-supplied electrical components are covered against manufacturing defects in materials and workmanship for two years from the original purchase date.

Covered electrical components include:

• Original solenoid valve assemblies and electrical coils.
• Factory-supplied power cords, plugs, and electrical connections.
• Other original electrical components supplied as part of the regulator.

Electrical damage caused by power surges, incorrect voltage, liquid intrusion, improper wiring, misuse, or physical damage is excluded.

Expiration of the electrical warranty does not terminate remaining mechanical warranty coverage.

Electrical repairs and replacement parts requested after the two-year coverage period are paid services when available.

Understanding Limited Lifetime Coverage

Limited Lifetime coverage applies to covered manufacturing defects for as long as the original purchaser owns the regulator.

Limited Lifetime coverage does not guarantee indefinite product operation, unlimited maintenance, or free replacement of aging equipment.

Mechanical and electrical components are subject to wear, aging, and eventual deterioration. These conditions are not manufacturing defects.

A regulator's age alone does not invalidate an otherwise covered manufacturing-defect claim. GLA evaluates the cause of the reported failure.

Warranty Exclusions

Warranty coverage does not include damage, deterioration, or malfunctions caused by:

• Improper installation, incorrect connections, misuse, neglect, or operation outside published specifications.
• Incompatible cylinder connections, unsuitable fittings, excessive force, or improper tightening.
• Wrenches, pliers, screwdrivers, or other tools used improperly on regulator components.
• Accidental damage, dropping, crushing, impact, or other physical damage.
• Normal wear, ordinary aging, routine maintenance, or deterioration unrelated to manufacturing defects.
• Ordinary deterioration of seals, gaskets, O-rings, and other replaceable maintenance items.
• Aquarium water backflow, internal contamination, corrosion, unsuitable gases, or damaging environmental exposure.
• Improper leak testing, attempted internal self-diagnosis, or liquid contamination from water, soap solutions, leak-detection fluids, cleaning agents, or other liquids.
• Liquid entering the regulator body, pressure-adjustment mechanism, internal components, gauges, solenoid, or electrical connections.
• Improper disassembly, modification, alteration, or repair work that causes or contributes to the reported failure.
• Incompatible replacement components or improperly performed outside servicing that causes damage.
• Incorrect power supplies, voltage irregularities, electrical surges, or misuse-related electrical damage.
• Cosmetic wear, scratches, discoloration, or appearance changes unrelated to manufacturing defects.

Products Not Included

These regulator warranties do not cover CO2 cylinders, disposable cartridges, separately purchased tubing, check valves, diffusers, reactors, fertilizers, or other accessories unless a separate written product warranty expressly provides coverage.

For complete CO2 systems, coverage applies to the eligible regulator components. Purchasing a complete system does not extend regulator warranty coverage to every item included in the package.

Tool Use & Installation Restrictions

Do not use wrenches, pliers, or other gripping tools on the regulator body, pressure-adjustment knob, needle valves, gauges, solenoid, bubble counter, manifold components, or other regulator fittings.

A suitable wrench may be used only on the designated CO2 cylinder connection nut when required by that regulator model's installation instructions.

Cartridge, paintball, and other connections identified for hand tightening must be tightened by hand only.

Improper tool use can damage threads, seals, pressure-adjustment mechanisms, fittings, and precision internal components.

Damage caused by improper wrench use, overtightening, excessive force, or incorrect installation is excluded from warranty coverage.

Customers must use compatible cylinder connections, correct seals, suitable tubing, and the specified installation procedures. Appropriate backflow protection must be used as directed to prevent aquarium water from entering the CO2 system.

Leak Testing & Troubleshooting

GLA regulators contain sensitive pressure-regulating components that must be protected from liquids, contamination, and improper servicing.

Never immerse the regulator, spray liquids into the regulator body, or allow water, soap solutions, cleaning agents, or leak-detection fluids to enter its internal openings, adjustment mechanisms, or electrical components.

External gas connections may be checked with a suitable leak-detection solution applied carefully in accordance with GLA instructions. Do not apply excessive liquid or direct it toward sensitive regulator components.

Customers must not disassemble the regulator or attempt internal leak testing or internal repairs.

If an internal leak, regulation problem, or other malfunction is suspected, discontinue operation safely and contact GLA for troubleshooting.

Damage caused by improper testing, liquid intrusion, contamination, or improper internal adjustments is not covered.

Warranty Repairs & Outside Servicing

GLA CO2 regulators are precision pressurized-gas equipment. Customers should contact GLA before attempting internal disassembly, modification, or servicing.

All warranty claims must be submitted directly to GLA for evaluation.

Warranty repairs are performed by GLA or a service provider designated by GLA.

GLA does not reimburse independently arranged repair services unless written approval is provided in advance.

Damage caused or contributed to by improper outside servicing, incompatible parts, modifications, or repairs is excluded.

Prior outside servicing alone does not cancel warranty coverage for an unrelated manufacturing defect.

How to Request Warranty Service

Customers must contact GLA before returning equipment for warranty service.

1. Contact GLA: Email info@greenleafaquariums.com to initiate a claim.
2. Provide Proof of Purchase: Include the original order number, receipt, or other acceptable purchase documentation.
3. Describe the Failure: Explain the problem, when it occurs, and relevant installation details.
4. Provide Photos or Video: Submit the documentation requested by GLA for evaluation.
5. Complete Troubleshooting: Follow the diagnostic instructions provided by GLA. Do not undertake unapproved internal testing.

GLA may request additional information, testing, or inspection before determining warranty eligibility.

When equipment must be returned, GLA will issue return authorization and shipping instructions.

Do not ship warranty equipment without prior authorization.

Warranty Inspection & Resolution

GLA inspects and evaluates reported failures to determine warranty eligibility.

Repair is GLA's preferred method of warranty service.

When a covered manufacturing defect is confirmed, GLA will repair the affected component or regulator whenever practical.

Approved warranty repairs include covered replacement parts and labor at no repair charge.

If the defect cannot reasonably be repaired, GLA will determine an appropriate replacement component or reasonably equivalent regulator.

If repair or replacement is unavailable or impractical, GLA will provide an appropriate alternative remedy. This may include a refund where required by the warranty or law. Store credit may be offered with the customer's agreement.

Product discontinuation does not automatically terminate existing warranty coverage. GLA will determine the appropriate remedy if original replacement components are unavailable.

Warranty repairs and replacements do not restart or extend the original warranty period.

For failures outside warranty coverage, GLA may offer paid repairs or replacement components. Charges must be approved by the customer before paid work begins.

United States Warranty Shipping

• Shipping to GLA: The customer pays shipping costs to send equipment to GLA for warranty inspection and service.
• Approved Warranty Claims: GLA pays standard return shipping to the customer's U.S. address after an approved warranty repair or replacement.
• Non-Warranty Service: The customer pays applicable return shipping charges.
• Packaging: Equipment must be packed securely. Use a trackable shipping service and retain the tracking information.

Do not ship attached or pressurized CO2 cylinders.

Follow GLA's instructions for safe shutdown, disconnection, and depressurization before packing the regulator.

International Warranty Support

Eligible international original purchasers receive the applicable mechanical and electrical warranty coverage described above.

All international warranty requests must begin with GLA troubleshooting and evaluation.

Depending on the confirmed problem, GLA will determine whether to provide a replacement component, authorize service, or require the regulator to be returned for inspection.

International customers pay shipping costs to and from GLA when an international warranty return is required.

Customers are also responsible for applicable customs documentation, duties, taxes, brokerage fees, and carrier charges associated with the shipment.

International returns require prior authorization and instructions from GLA.

Warranty Coverage & Voluntary Returns

Warranty claims are separate from the voluntary return and exchange policy.

The 7-day voluntary return period and delivery reporting deadlines do not shorten the mechanical or electrical warranty periods.

CO2 regulators and pressurized equipment are not eligible for change-of-mind returns. Covered manufacturing defects are handled through warranty service.

Additional Warranty Terms

GLA excludes incidental and consequential damages to the extent permitted by law.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Mandatory consumer rights and remedies that cannot legally be excluded remain in effect.

Warranty Provider & Contact

Green Leaf Aquariums LLC
Warranty Support
5200 NW 43rd Street, Suite 102-264
Gainesville, Florida 32606
USA

Email: info@greenleafaquariums.com

All warranty claims must be submitted to GLA before equipment is returned.

A printed copy of the applicable warranty terms is available free of charge upon request.

Green Leaf Aquariums is committed to professional product support and fair resolution of covered manufacturing defects.