Shipping, Returns & Support FAQ
This page provides answers to common questions regarding shipping, returns, warranty coverage, international orders, and general Green Leaf Aquariums support policies.
Quick Navigation
- Orders & Shipping
- International Orders
- Returns & Warranty
- Marketplace & Seller Information
- Support & Assistance
Orders & Shipping
When do orders typically ship?
Most orders ship same day or within approximately 1 business day. Shipping timelines may vary during holidays, severe weather events, or periods of unusually high order volume.
Tracking information is typically provided automatically once the shipment has been processed by GLA and scanned by the carrier.
Can I contact GLA before placing an order?
Yes. GLA support is available to help answer compatibility questions, recommend appropriate planted aquarium equipment, and assist with CO2 system selection before purchase.
Providing aquarium size, filtration details, lighting information, and general aquarium goals may help us recommend the most appropriate equipment for your setup.
Why does my order require a signature?
Some orders may require an adult signature at delivery depending on order value, shipping destination, carrier requirements, or package contents.
Signature confirmation helps reduce delivery issues involving lost or stolen packages and may provide additional protection for higher-value aquarium equipment shipments.
Can I change my shipping address after placing an order?
Address changes after shipment may result in carrier fees, delays, delivery complications, or package rerouting restrictions.
If an address update is required, please contact GLA support as soon as possible before the shipment is processed by the carrier.
What is UPS My Choice?
UPS My Choice is a UPS service that allows customers to modify deliveries, redirect packages, authorize release instructions, or adjust delivery preferences directly through UPS.
Customers using UPS My Choice assume responsibility for delivery modifications or release authorizations submitted through the UPS platform.
What happens if my package is lost or delayed?
Shipping carriers occasionally experience delays due to weather, routing issues, customs processing, high shipping volume, or delivery complications.
If a shipment appears significantly delayed or lost in transit, please contact GLA support so we can help review tracking information and determine the best next steps.
In some situations, carrier investigations or claims may be required prior to replacement or resolution.
What should I do if my order arrives damaged?
If a shipment arrives damaged, please contact GLA support as soon as possible with clear photos of:
- The shipping box
- Packaging materials
- The damaged product
Retaining the original packaging materials may be important for carrier inspection or shipping claim documentation.
Early reporting helps improve the ability to resolve shipping damage claims efficiently.
Do aquarium CO2 cylinders ship filled?
No. Aquarium CO2 cylinders ship empty and must be filled locally prior to use.
Many local welding gas suppliers, beverage gas suppliers, fire equipment companies, or compressed gas providers offer CO2 refill services depending on your region.
Can orders be combined after checkout?
In some situations, orders may be combined prior to shipment; however, this depends on processing status, shipping timelines, and carrier requirements.
Please contact GLA support as soon as possible if you need assistance combining multiple orders.
What if I accidentally ordered the wrong product?
Please contact GLA support as soon as possible if an incorrect item was ordered.
If the order has not yet shipped, adjustments may still be possible depending on processing status and inventory availability.
How quickly should I report a shipping or delivery issue?
Shipping damage, missing items, incorrect items, or delivery-related issues should be reported to GLA support as soon as possible after delivery.
Early reporting helps improve troubleshooting, carrier investigation, and shipping claim resolution when necessary.
Does GLA provide support after purchase?
Yes. Green Leaf Aquariums continues to provide technical support and general planted aquarium guidance after purchase.
Support may include:
- CO2 installation guidance
- Regulator setup assistance
- Compatibility questions
- Fertilizer guidance
- General planted aquarium troubleshooting
Many additional educational resources are also available throughout the GLA website.
International Orders
Do you ship internationally?
Yes. Green Leaf Aquariums ships many aquarium products internationally; however, certain products may be restricted depending on destination country regulations, carrier policies, or import requirements.
International customers are responsible for understanding local import regulations, customs requirements, duties, taxes, brokerage fees, and any applicable import restrictions prior to ordering.
Why are some fertilizers unavailable for international shipment?
Certain dry and liquid aquarium fertilizers may be restricted from international shipment due to carrier regulations, customs requirements, import restrictions, or destination-country regulations.
International fertilizer restrictions vary significantly depending on destination country and shipping method.
Are international duties, taxes, tariffs, or brokerage fees included?
No. International duties, taxes, tariffs, VAT, brokerage fees, import fees, and customs-related charges are generally not included in product or shipping prices unless specifically stated otherwise.
International customers are responsible for understanding and paying any applicable import-related charges required by their destination country.
Customs policies and import requirements vary significantly depending on destination country and shipping carrier.
What happens if an international shipment is refused or abandoned?
International shipments refused by the recipient or abandoned during customs processing may be subject to return shipping charges, customs fees, brokerage fees, or carrier disposal depending on destination country and carrier policies.
Original shipping charges, carrier fees, customs-related charges, and return shipping costs may be deducted from any eligible refund when applicable.
Why was my international order canceled or adjusted?
Some products may be restricted from international shipment depending on destination-country regulations, carrier limitations, customs requirements, or import restrictions.
In certain situations, international orders may require adjustment, modification, or cancellation if shipping restrictions prevent legal or practical shipment to the destination country.
Can customs processing delay international shipments?
Yes. International shipments may occasionally experience customs-related delays depending on destination country procedures, import volume, documentation review, or carrier processing timelines.
Customs processing times vary significantly between countries and are generally outside of GLA’s direct control.
International customers are encouraged to review local import requirements and customs policies prior to ordering merchandise internationally.
Returns & Warranty
What is your return policy?
Return requests must generally be initiated within 7 days of delivery. Returned items must be unused, in original packaging, and approved by GLA prior to return shipment.
Additional policy information may be available throughout the GLA support pages and product listings.
Are aquarium CO2 regulators and CO2 systems returnable?
Due to the technical nature of pressurized aquarium CO2 equipment: GLA CO2 regulators, CO2 systems, reactors, and related pressurized components are generally non-returnable unless covered under approved warranty support.
Customers are encouraged to contact GLA prior to ordering if assistance is needed selecting the appropriate planted aquarium CO2 equipment.
GLA support is available to help recommend appropriate CO2 systems, installation configurations, and compatibility options before purchase.
Why were shipping charges deducted from my refund?
Original outbound shipping charges are generally non-refundable.
For orders that qualified for promotional or “Free Shipping,” the actual outbound shipping cost may still be deducted from eligible returns, refused shipments, or adjusted refunds.
Return shipping costs, carrier fees, and applicable restocking fees may also apply depending on the return condition and circumstances.
What does the GLA lifetime warranty cover?
GLA CO2 regulators are covered by a limited lifetime warranty against defects in materials and workmanship for the original purchaser under normal use and installation conditions.
What may void the warranty?
Improper installation, misuse, unauthorized modifications, improper tools, overtightening, contamination, misuse of fittings, or unauthorized repairs may void warranty coverage.
How do I request warranty support?
Please contact GLA support with:
- Proof of purchase
- Description of the issue
- Clear photos of the equipment
Troubleshooting may be required prior to warranty approval or return authorization.
Are shipping charges refundable?
Shipping charges are generally non-refundable unless otherwise required or approved during a warranty or support resolution.
Marketplace & Seller Information
Does GLA sell products on Amazon, eBay, Walmart, or Etsy?
No. Green Leaf Aquariums products are sold exclusively through the official GLA website.
GLA does not operate official storefronts on Amazon, eBay, Walmart, Etsy, or other third-party marketplaces.
Products represented as GLA products on unauthorized third-party marketplaces may not be genuine, supported, or covered under official GLA policies or warranty coverage.
Support & Assistance
Need additional assistance?
If you need assistance selecting planted aquarium equipment, configuring a CO2 system, troubleshooting aquarium equipment, or understanding planted aquarium setup requirements, please contact Green Leaf Aquariums support.
We are happy to assist with:
- CO2 system selection
- Regulator compatibility questions
- Installation guidance
- Planted aquarium troubleshooting
- Fertilizer and dosing questions
- General aquarium equipment support